We're Here When You Need Us
Running a payment processing system shouldn't feel like solving a puzzle every day. Our team handles the technical complexity so you can focus on what actually matters—your business growth and customer relationships.
Email Support
Most queries get answered within 2-3 hours during business days. We read every message personally.
support@cerevovolt.comPhone Support
Need to talk through something complex? Call us. Real people answer, Monday through Friday, 9 AM to 6 PM.
+359 42 613 777Office Location
Based in Blagoevgrad, serving businesses across Bulgaria with local expertise and understanding.
Get DirectionsQuestions We Actually Get Asked
Over the past three years, we've noticed patterns in what business owners need help with. Here's what comes up most often, organized by where you are in your journey with us.
Getting Started
How long does setup actually take?
Honest answer? Between three and seven business days for most companies. The variation depends on your existing systems and how quickly your bank processes verification. We had one client up and running in 48 hours last month, but that's not the norm—they had everything ready upfront.
What information do you need from us?
Standard business verification stuff—company registration, tax documentation, banking details. We also need to understand your transaction patterns. If you process 500 small payments versus 10 large ones monthly, that changes how we configure things.
Integration Phase
Do we need a developer on staff?
Depends on your setup. Basic integration? Most business owners handle it with our documentation. Custom requirements or legacy systems? Yeah, you'll want technical help. We walk you through either way—we've done this enough to know where people get stuck.
Can we test before going live?
Absolutely. We insist on it. You get a sandbox environment that mirrors real processing without touching actual money. Run as many test transactions as you need. Some clients spend a week testing edge cases—that's smart planning.
Daily Operations
What happens when something breaks?
First, you'll know immediately—our monitoring catches issues before you notice them usually. Then we fix it. Critical problems get attention within 30 minutes, any time. Non-urgent stuff during business hours. We keep a detailed incident log you can access anytime.
How do refunds and disputes work?
Processing refunds takes about 15 seconds through your dashboard. The money reaches customers in 3-5 business days depending on their bank. Disputes are trickier—we help gather documentation and handle the submission, but the process itself takes 60-90 days typically.
Growth & Scaling
What if our transaction volume increases suddenly?
The system scales automatically—we built it that way after learning the hard way in 2023. But give us a heads up if you're launching something big. Not because we can't handle it, but because sudden volume changes trigger fraud detection systems. A quick email prevents headaches.
Can we add international payment methods later?
Yes, and it's simpler than initial setup since your core system is already running. Adding new payment methods usually takes 2-3 days. We evaluate your needs, configure the connections, and test thoroughly before activation.
Vesela Dimitrova
Technical Support Lead
Iliana Petrova
Integration Specialist
Stanimira Kirilova
Account Support Manager
Still Have Questions?
Sometimes the best way to get answers is just to talk. No sales pressure, no commitments—just honest conversation about what you need.
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